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We're pleased to offer Medicare plan options!

As of January 1, 2019, we're officially changing our name to Anthem Blue Cross and Blue Shield (Anthem). We may have a new name, but the commitment we made 80 years ago endures.

Below we've provided some information to assist with your enrollment process.  You can also call our First Impressions Welcome Line for any assistance you might need.  Call toll free at 855-322-7060 or TTY: 711.  Our hours of operation are 8 a.m. to 8 p.m. ET Monday – Friday. 

We're excited to continue to offer a wide-range of benefits and excellent member service!

View your Enrollment Resources here:

Important deadlines

The SHBP Retiree Option Change Period for 2018 begins October 15, 12:00 a.m. ET and ends November 2, 2018, 11:59 p.m. ET.

Plan elections are due by November 2, 2018.

How to enroll in one of our Anthem Blue Cross and Blue Shield (Anthem) Medicare Advantage plan options

To enroll online:

  • Go to the SHBP enrollment portal:
  • Log on with your user name and password.
    • If you are a first time user, you must register using the registration code SHBP-GA and set up a password before making your 2019 election.
    • If it's been awhile since you logged in, you may be asked to reset your password before logging in.

To enroll by phone:

  • Call SHBP Member Services at 800-610-1863
    • Extended hours during the Retiree Option Change Period are:
      • 8:30 a.m. ET to 7:30 p.m. ET, Monday through Friday
      • 8:00 a.m. ET to 5:00 p.m. ET on Saturday
    • Standard hours are:
      • 8:30 a.m. ET to 5:00 p.m. ET, Monday through Friday
      • 8:00 a.m. ET to 5:00 p.m. ET on Saturday

What happens after you enroll?


Once you're enrolled in an Anthem Medicare Advantage plan, you will receive the following:


  1. Letter from us letting you know we received your enrollment and when your plan coverage will start.
  2. Confirmation letter of enrollment – which is proof of membership until your member ID card arrives. 
  3. Your Anthem member ID card.
  4. Welcome Kit that includes important information about your Anthem Medicare Advantage plan option.    


For more information on enrollment, call SHBP Member Services at 800-610-1863.

Is your 65th Birthday coming soon?

If yes, then we want to wish you an early Happy 65th Birthday!  About 2-3 months before your birthday you should receive our Pre-Enrollment guide; which is also available on this website by clicking here and then looking under "Enrollment Information".  You are also welcome to contact our First Impressions Welcome Line for any information you need to select one of our Anthem Medicare Advantage plan options. 

Still have questions?:

  • Pre-Enrollment
    • For general questions before enrollment, call 855-322-7060, 8:00 a.m. – 8:00 p.m., ET, Monday through Friday.  TTY users, call 711.
  • Post-Enrollment
    • Call 855-322-7062, 8:00 a.m.–8:00 p.m., ET, Monday through Friday. TTY users, call 711. Contact information can also be found on the back of your member ID card.

To locate a hospital, medical group, physician, specialist or urgent care center in your area, please select your plan below or call customer service.

Existing members - We recommend logging in to search for providers that apply to your current health plan.

If you don't see your doctor listed in our network, please fill out our Provider Nomination Form

If you are not a member, choose one of the plans below to get provider information. Please note that the provider network is the same for both plans.

Learn more about Secure Log In

We want you to feel safe and secure when you log on to our site. That's why we've taken the following steps to make sure your information stays between you and your health plan:

  1. Use industry-standard technology to protect your information whenever and wherever you are on the site.
  2. Provide password-only access.
  3. Require you have to answer personalized security questions.
  4. Have automatic timeout so you don't leave your information open.

If you have any questions or concerns about security, please call our Technical Support team toll free at 866-755-2680, Monday-Friday, 8 a.m. - 8 p.m. EST.

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