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Customer Support

CalPERS Contact Numbers

Have a question? Need to talk to someone? Here are your CalPERS contact numbers

CalPERS PPO Members

Anthem Blue Cross Customer Service
1-877-737-7776
1-818-234-5141
(outside the continental U.S.)
1-818-234-5141 (TDD)
HMC (Disease Management)
1-800-522-5560
24/7 NurseLine
1-800-700-9185
OptumRx Customer Service
1-855-505-8110
TTY users call 711

CalPERS HMO Members

Anthem Blue Cross Customer Service
1-855-839-4524
1-818-234-3547 (TDD)
24/7 NurseLine
1-800-700-9185
OptumRx Customer Service
1-855-505-8110
TTY users call 711

CalPERS Medicare Advantage

Anthem Blue Cross Customer Service

Hours of Operation - Monday-Friday, 8am-9pm ET
1-833-848-8730
24/7 NurseLine
1-800-700-9185
NOTE: Plan contacts and phone numbers may change at any time.

Learn more about Secure Log In

We want you to feel safe and secure when you log on to our site. That's why we've taken the following steps to make sure your information stays between you and your health plan:

  1. Use industry-standard technology to protect your information whenever and wherever you are on the site.
  2. Provide password-only access.
  3. Require you have to answer personalized security questions.
  4. Have automatic timeout so you don't leave your information open.

If you have any questions or concerns about security, please call our Technical Support team toll free at 866-755-2680, Monday-Friday, 8 a.m. - 8 p.m. EST.

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